Pre-Purchase FAQ (Frequently asked questions)
If your question is not answered here then you can
email your question
Q. How do I download my software ?.
A. You will receive an email containing a new product serial number and a
link to download your software.
(If you dont get the email within 10
minutes, please check your spam folder
first, then contact us).
Q. Can I transfer my software to a
different computer, like my laptop or work PC etc ?.
A. Yes, simply deactivate your software and then you are free to install
it on any other PC you like.
Q. Can I return the software if I don't like it
or if I have a technical problem etc ?.
A. No, Unlike physical items software can easily be duplicated and so
we do not accept returns once the software has been ordered. if you
have any technical problems you can get free help and support on our
Q. Can I give a copy of the software to my friends
just so that they can try it ?.
A. Yes, feel free to show them how it works & and let them play with it.
Q. Do you keep a backup of my software in case I
lose my copy ?.
A. You can download your software as many times as you like for up
to 6 months, after that it's your responsibility to keep your own backup copy.
Q. Are software updates free ?.
A. If an update becomes available within 6 months of your purchase you
can download it for free.
eBay (CDrom) buyers may also contact us for a free download of the latest
version if an update is released within 1 month of their purchase .
Q. Does the
Jukebox software work on 64bit operating systems & Windows 7 & 8 ?.
A. Yes, but please check the other PC requirements
Q. What format music files does Home Jukebox
A. MP3 and WMA audio files.
Q. What format music & video files does Videobox
A.MP3 WMA AAC M4A audio files, MP4 MPG AVI WMV video files, CDG Karaoke
files (MP3+G) but it CANNOT read karaoke files from CD's Zip's or
other karaoke formats.
Q. What format music files does Karaoke Jukebox
A. Karaoke Jukebox can read CDG files and CDG files that are in zipped
folders (mp3+g), but it CANNOT read karaoke files from CD's or other
karaoke formats .
Q. Will Home Jukebox, Videobox & Karaoke
Jukebox work with my touchscreen as well as my keyboard and mouse ?.
A. Yes, they all work just like any other program on your Windows®
computer, and so if your touchscreen, mouse & keyboard works with
Windows® then you should be ok.
Q. Will Home Jukebox & Videobox read my
tracks from a USB stick or Network drive ?.
A. Yes, Both can read your music from any drive that your computer can
read, the only thing to remember with this is that some of those
external USB drives go into a power saving mode and shut down after a
period of inactivity and there may be a pause in operation while the
drive 'wakes-up' when a track is requested, this power saving mode can
sometimes be disabled (consult your manual).
Q.What's the best thing about Home Jukebox &
A. The purchase